This bid is to supply, implement, configure, and support a Citizen Request Management System for an organization located at 409 Landing View Dr., Wendell, NC 27591.
Due
December 3, 2026
21 days left
Location
Wendell, NC
North Carolina
Posted on
evp.nc.gov
Notice ID
677-IT27-03
Please quote supply, setup, configuration, training, go-live support and ongoing maintenance of a Citizen Request Management System for an organization at 409 Landing View Dr., Wendell, NC 27591.
Platform: Cloud/SaaS preferred, with a branded portal that meets WCAG 2.1 accessibility, a resident mobile app, request tracking, attachments, email notifications and two-way communication.
Workflows: Configurable routing across six departments, approval and closure controls based on request origin, escalation, and linked parent/child requests that block closure until all required work is approved.
Staff tools: Mobile field updates, photos, role-based dashboards, configurable reports and data exports.
Integrations: ArcGIS/Esri, iMAPS reference capabilities, website integration replacing Revize intake, and API/webhook handoffs to current or future work-order and asset systems.
Security: Role-based access, MFA, SSO with Okta or Microsoft Entra ID, encryption, audit logs, backups and disaster recovery.
Migration: Separate options for no data, active requests, selected history and full history.
Please confirm availability and send your quote by December 3, 2026.
The original documents
Deadline: December 3, 2026
See the original on evp.nc.gov
Bidding it yourself? Get the full package and submit on evp.nc.gov before December 3, 2026.
What they need
PlatformCloud/SaaS preferred, with a branded, WCAG 2.1 accessible portal, resident mobile app, request tracking, attachments, email notifications, and two-way communication.
WorkflowsConfigurable routing across six departments, origin-based approval and closure controls, escalation, and linked parent/child requests that prevent closure until all required work is approved.
Staff toolsMobile field updates, photos, role-based dashboards, configurable reports, and data exports.
IntegrationsArcGIS/Esri, iMAPS reference capabilities, website integration replacing Revize intake, and API/webhook handoffs to current or future work-order and asset systems.
SecurityRole-based access, MFA, SSO with Okta or Microsoft Entra ID, encryption, audit logs, backups, and disaster recovery.
Services and pricingInclude configuration, testing, training, go-live support, and ongoing maintenance. Provide itemized five-year pricing, licensing assumptions, implementation timeline, and separate migration options for no data, active requests, selected history, and full history.
Past history: who won IT Services & Software work in North Carolina
Recent federal contract awards (federal buyers) in the same industry in North Carolina, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.
Typical award:$30K to $407Kmiddle half of 14 recent awards · median $218K
XL Eagle