This bid is for secure vital records ordering and payment services in Olympia, Washington 98501-7814, serving customers statewide.
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What the job is
Ordering: Secure website, telephone ordering, and self-service kiosks, plus a separate online and telephone payment solution for data files.
Integration: Connect to the existing WHALES records system using smart barcodes without replacing it; include staff single sign-on, document uploads, and order-status queues.
Verification: Integrated identity-verification quizzes and entitlement-document review workflows.
Support: Live English and Spanish ordering assistance 24/7/365, with a dedicated toll-free number.
Kiosks: Supply, install, and maintain accessible kiosks with payment processing, dedicated internet, supplies, and staff training.
Security: PCI-DSS-compliant processing, encrypted data stored in the United States, and compliance with applicable Washington security standards.
Payments and pricing: Customer-funded service fees with no direct client service cost; collect record and data-file fees, remit daily by electronic transfer, and process refunds. Quote transaction and verification fees for service through December 31, 2031.
XL Eagle