Volume: Approximately 5,811 new permits, 21,283 renewals, and 30,260 false alarm transactions annually.
Operations: Manage permit applications, renewals, suspensions, incident tracking, billing, collections, reporting, and all notices and postage. Include online card payments and a bank-operated lockbox for mailed payments.
Platform: Provide a secure customer portal, daily bidirectional Hexagon/Octave CAD integration, GEO address validation, data migration, testing, and onsite training. Minimum 99% uptime and WCAG 2.1 AA accessibility required.
Security: Current PCI DSS certification, annual independent SSAE 18 audits with a clean report, U.S.-based data storage and backups, and disaster recovery. Alarm data cannot be controlled by a third-party commercial cloud provider.
Support: Include a dedicated full-time account executive, backup representative, and toll-free customer support Monday–Friday, 8 a.m.–5 p.m. Eastern.
Pricing: Quote the percentage of annual false alarm collections retained, including implementation and ongoing costs, 100% of the alarm coordinator's loaded cost, 75% of the budget and finance analyst's loaded cost, 15% of the systems application specialist's loaded cost, and at least $2,500 for educational materials. Identify additional charges.
Term: Three years, with two optional one-year renewals.
XL Eagle