This bid is for transcription services supporting a client at 333 East Franklin Street, Richmond, VA 23219.
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What the job is
Scope: Verbatim transcription of workers' compensation hearings, including filler words, repetitions, incomplete speech, and audible pauses or sounds.
Volume: Estimated 1,500–2,500 pages monthly across approximately 35 requests; individual transcripts range from 2–300 pages. Volume is not guaranteed.
Software: JAVS Viewer 8, version V8.39.93 or later, for four-track JAVS recordings, plus Webex MP4 recordings. Existing compatible infrastructure is required.
Deliverables: Word and searchable PDF transcripts with speaker identification, human accuracy review, and a final accuracy certification. Hearing formatting uses 12-point Courier New, double spacing, one-inch margins, and 25 numbered lines per page after the first page.
Turnaround: Hearing transcripts within two weeks of upload; other recordings generally within 3–5 business days, with expedited service available. Correct errors at no charge within 2–5 business days.
Security: Confidential handling through an encrypted secure server, with all files stored and processed in the United States; annual SOC 2 Type 2 audit and cyber liability insurance required.
Service period: January 1, 2027–December 31, 2029, with up to four additional one-year renewals.
XL Eagle