This bid is for total management of dispatch, towing, and impound services throughout Austin, Texas, for a 60-month term.
Due
December 10, 2026
28 days left
Location
Austin, TX
Texas
Posted on
financeonline.austintexas.gov
Notice ID
RFP 8700 ALD3050
Please quote total management of dispatch, towing, and impound services throughout Austin, Texas, for a 60-month term.
Volume: About 75 tow requests daily and 26,196 vehicles towed to storage each year.
Dispatch: U.S.-based, 24/7/365 coverage with English- and Spanish-speaking staff; calls answered within 30 seconds.
Towing: Light-, medium-, and heavy-duty towing and recovery, with response times from 10 to 60 minutes depending on the type of call.
Facilities: Licensed, secure storage inside Austin city limits for about 1,200 vehicles, including 275 auction spaces, plus separate secure space for at least 200 evidence vehicles.
Technology: Web-based dispatch and inventory system with GPS tracking, vehicle-owner lookup, reporting, and integration with existing dispatch software.
Schedule: Dispatch and software ready within 90 days; all services running within 120 days.
Please confirm availability and send your quote by December 10, 2026.
The original documents
Deadline: December 10, 2026
See the original on financeonline.austintexas.gov
Bidding it yourself? Get the full package and submit on financeonline.austintexas.gov before December 10, 2026.
What they need
VolumeApproximately 75 tow requests daily and 26,196 vehicles towed to storage annually, based on historical activity.
DispatchU.S.-based, 24/7/365 coverage with English- and Spanish-speaking staff; calls answered within 30 seconds.
TowingLight-, medium-, and heavy-duty towing and recovery; response times of 20 minutes for crash, disabled vehicle, and impound tows, 45 minutes for abandoned/junked vehicles, 60 minutes for other roadway removals, and 10 minutes for peak-hour traffic incident service.
TechnologyWeb-based dispatch and inventory system with GPS tracking, vehicle-owner lookup, reporting, and integration with existing dispatch software.
FacilitiesLicensed, secure storage within Austin city limits for approximately 1,200 vehicles, including 275 auction spaces; separate secure capacity for at least 200 evidence vehicles and an enclosed processing facility for four vehicles. Storage offices must operate 24/7.
OperationsVehicle release, fee collection, condition photos, annual wrecker inspections, unclaimed vehicle auctions, and designated no-charge towing and evidence storage.
ScheduleDispatch and software ready within 90 days; all services operational within 120 days.
Past history: who won IT Services & Software work in Texas
Recent federal contract awards (federal buyers) in the same industry in Texas, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.
Typical award:$8,129 to $39Kmiddle half of 14 recent awards · median $21K
XL Eagle