Ohio bid · open for prices

Complaint Hotline Answering Services

This bid is for 24/7 complaint hotline answering and intake services covering healthcare facilities throughout Ohio, United States.

Please quote 24/7 complaint hotline answering and intake services covering healthcare facilities throughout Ohio.

Coverage: Live attendants 24/7/365, including holidays; no voicemail, callbacks, or AI automation.
Volume: Approximately 800–1,000 calls per month, averaging 20–30 minutes each.
Intake: Enter complaints into a provided web form during calls, with backup capture and submission during outages.
Staffing: At least two years of similar experience; complete one-day online training and train assigned staff.
Reporting: Weekly call and complaint totals, plus coordination every two weeks.
Security: U.S.-based services with confidential data handling meeting NIST 800-53 moderate security requirements, encryption, and data storage in the contiguous United States.

Please confirm availability and send your quote by November 19, 2026.

The original documents

Deadline: November 19, 2026

See the original on ohiobuys.ohio.gov

Bidding it yourself? Get the full package and submit on ohiobuys.ohio.gov before November 19, 2026.

CoverageLive attendants 24/7/365, including holidays; no voicemail, callbacks, or AI automation.
VolumeApproximately 800–1,000 calls per month, averaging 20–30 minutes each.
IntakeEnter complaints into a provided web form during calls, with backup capture and submission procedures for outages.
StaffingAt least two years of similar experience; complete one-day online training and train assigned staff.
ReportingWeekly call and complaint totals, plus biweekly coordination.
SecurityU.S.-based services; confidential data handling meeting NIST 800-53 moderate controls, with encryption and data storage in the contiguous United States.
ScheduleProjected setup beginning December 15, 2026, with anticipated go-live January 1, 2027, and initial service through June 30, 2027.
PricingInclude monthly fees and all setup, training, technology, and ongoing costs.

We write the bid, handle the paperwork, and submit it for you. No upfront fees.

Got it.

Rather bid it yourself, under your own company? We write the full proposal for $19.99, your logo and company details on every page, ready to submit. See a real winning one.

Telehealth Administration 5 days left
ohiobuys.ohio.gov · Ohio · Due November 13, 2026
Communication Monitoring and Transcription Services 10 days left
ohiobuys.ohio.gov · Ohio · Due November 18, 2026
Security Systems Repair and Installation 5 days left
ohiobuys.ohio.gov · Ohio · Due November 13, 2026
Brittco Software Subscription 9 days left
ohiobuys.ohio.gov · Ohio · Due November 17, 2026
Behavioral Health Crisis System Consulting 8 days left
ohiobuys.ohio.gov · Ohio · Due November 16, 2026

Save a search and we email you when a matching bid is posted. Free. Unsubscribe anytime.