Scope: Provide labor, materials, equipment, troubleshooting, repairs, replacements, installations, and software/firmware updates for cameras/NVRs, access controls, alarms, doors and locks, garage doors, gates, turnstiles, call boxes, visitor systems, and ballistic glass/security film.
System size: Approximately 12 NVRs, 673 cameras, 1,759 card-reader devices, 40 garage/dock doors, 15 gates, and 41 turnstiles.
Platforms: Technicians must hold applicable certifications for Honeywell, Pro-Watch, EasyLobby, Destination Dispatch, 3Xlogic, and Tap2ID. Personnel must pass background checks.
Response times: Availability 24/7/365, callbacks within one hour, and emergency arrival within two hours in Columbus and three hours in Cleveland.
Pricing: Provide hourly rates by technician specialty for regular hours, after-hours/weekends, holidays, and emergencies. Include markups for parts, rentals, and software, capped at 20%; include travel, fuel, and parking in your rates.
Site visit: October 30, 2026, at 9:30 a.m. Eastern, starting at 77 S. High Street, Columbus, OH 43215, then walking to 30 E. Broad Street, Columbus, OH 43215. Entry arrangements are required by October 26.
XL Eagle