Capacity: Fewer than 500 youth combined, with a maximum call volume under 22,500 minutes per week.
Platform: Web-based SaaS integrating with ViaPath Technologies and supporting existing recordings, iOS, Android, Windows, and major browsers.
Transcription: English, Spanish, and Arabic; word error rate of 5% or less; quarterly quality audits; speaker differentiation, timestamps, searchable transcripts, summaries, and exports.
Analytics: Near-real-time threat detection, targeted monitoring lists, keyword and semantic searches, link analysis, and email, text, or portal alerts.
Security: CJIS compliance, MFA, role-based access, AES256 encryption, and redundant hosting at two geographically separated data centers in the contiguous United States. All data access and services must remain within the United States.
Support: Implementation, administrator and user training, 24/7 technical support, and analyst assistance.
Pricing: Include per-minute rates, an annual total covering all fees, and separate pricing for post-service access to stored recordings for AI analysis.
XL Eagle