This bid is for an enterprise communications management system for Appalachian State University in Boone, North Carolina.
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What the job is
Channels: Email and SMS for internal and external audiences; digital signage preferred.
Capacity: Approximately 25,000 internal and 225,000 external contacts, with 10–15% annual external growth. Unlimited email sends, campus users, and sub-accounts requested.
Account structure: Parent/child sub-accounts with role-based permissions.
Integration: Banner integration for dynamic lists; unified profiles tied to Banner IDs preferred.
Email tools: Branded, responsive templates and custom HTML; segmentation, personalization, scheduling, approval routing, configurable unsubscribe options, and engagement analytics.
Accessibility and support: WCAG 2.1 AA compliance, university security requirements, onboarding, training, and customer support.
Pricing: Complete service package for three years, with three optional one-year renewals, including implementation and transition support. Specify channel costs; if contact-based, quote tiers of 250,000, 300,000, 350,000, 400,000, and unlimited contacts.
XL Eagle