Enterprise IT Service Management and Helpdesk System
Due November 3, 202616 days left · Georgia
This bid is for a cloud-hosted enterprise IT service management and helpdesk system for Columbus State University, serving its Main and RiverPark campuses in Columbus, Georgia.
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You send a priceOne number, before November 3, 2026.
We bid itXL Eagle submits the bid as the main contractor.
You do the workIf it is awarded, you do the job as our subcontractor.
Capacity: Minimum 12,000 registered end users and 150 concurrent authenticated agent sessions, with unlimited requester accounts.
Platform: Unified self-service portal with isolated departmental workspaces, IT ticketing, facilities work orders, preventive maintenance, asset and parts inventory, knowledge management, configurable workflows, and mobile field access.
Integrations: Microsoft Entra ID SSO and provisioning, Intune, Exchange Online, Teams, and PeopleSoft Finance chargeback exports; include reporting and direct analytical data access.
Implementation: Configuration, EasyVista data migration, testing, training, documentation, go-live assistance, and ongoing support with 24/7 coverage for critical issues. State included migration volumes and history.
Printing Services: Include integration with Print Shop Pro; separately price an optional replacement with estimating, quantity-based pricing, online ordering, proof approval, production scheduling, and invoicing.
Security and accessibility: SOC 2 Type II, WCAG 2.1 AA, encrypted data, role-based permissions, audit logs, 99.9% uptime, and data storage within the continental United States.
Pricing: Itemize subscriptions, required modules, implementation, migration, and training for an initial year plus four annual renewal options. Include five-year total cost, usage limits, overage rates, and annual increases capped at 5%.
XL Eagle