Platform: Secure, ad-free, cloud-hosted two-way SMS with a new short code and support for all major U.S. carriers.
Integration: Connect to existing Hitachi Rail/BusTime GTFS-RT feeds to provide arrival predictions for all stops, including stop, route, destination, time information, and reply “R” to refresh.
Capacity and alerts: Up to 200,000 combined inbound and outbound messages monthly, subscriber management, mass service alerts, and a dashboard with downloadable monthly usage and performance reports.
Service: 99.9% uptime, one-hour critical incident response, ongoing maintenance and technical support, privacy compliance, and security incident notification within 24 hours.
Implementation: Include short code provisioning, configuration, integration, carrier testing, documentation, and two one-hour training sessions. Go live before June 1, 2027, allowing time for testing and transition.
Pricing: Itemize setup, monthly service, four optional annual renewals, and overage rates above 200,000 messages per month.
XL Eagle