This bid is for PBX maintenance and ISI call accounting services across 20 locations in Baltimore and Glen Burnie, Maryland, including the main site at 1515 Washington Blvd., Baltimore, MD 21230.
Due
November 12, 2026
4 days left
Location
Glen Burnie, MD
Maryland
Posted on
Maryland eMMA
Notice ID
BPM059542
Please quote PBX maintenance and ISI call accounting services for 20 locations in Baltimore and Glen Burnie, Maryland, including 1515 Washington Blvd., Baltimore, MD 21230.
Equipment: NEC UNIVERGE SV9500/UG50 systems, GNAV/ACD, UM8700 voicemail, servers, UPS units, rectifiers, and batteries; include software assurance for supported equipment.
Term: February 23, 2027 through December 31, 2030.
Maintenance: Equipment, software, technical support, and applicable preventive maintenance; identify best-effort coverage for unsupported equipment.
Response: Designated sites need round-the-clock coverage with 1-hour catastrophic and 3-hour major outage response; other sites need 8 a.m.–6 p.m. business-day coverage with 3-hour catastrophic response; minor issues need next-business-day response.
Services: Moves, adds, changes, installation, programming, and user and administrator training.
Call accounting: Continue existing call accounting and client billing, call-record data support, buffer-box maintenance or replacement, fraud monitoring, alerts, and daily and monthly reporting.
Please confirm availability and send your quote by November 12, 2026.
The original documents
Deadline: November 12, 2026
See the original on emma.maryland.gov
Bidding it yourself? Get the full package and submit on Maryland eMMA before November 12, 2026.
What they need
EquipmentNEC UNIVERGE SV9500/UG50 systems, GNAV/ACD, UM8700 voicemail, associated servers, UPS units, rectifiers, and batteries; include software assurance for supported equipment.
TermFebruary 23, 2027 through December 31, 2030.
MaintenanceEquipment, software, technical support, and applicable preventive maintenance. Designated sites require 24/7/365 coverage with 1-hour catastrophic and 3-hour major outage response; other sites require 8 a.m.–6 p.m. business-day coverage with 3-hour catastrophic response. Minor issues require next-business-day response.
Additional servicesMoves, adds, changes, installation, programming, and user/administrator training, with regular and after-hours labor rates.
ISI servicesContinue existing call accounting and client billing, SMDR support, buffer-box maintenance/replacement, fraud monitoring, alerts, and daily/monthly reporting.
PricingItemize each system and location, including separate ISI pricing per billing location, fixed monthly maintenance fees, and annual software assurance costs. Identify best-effort coverage for unsupported equipment.
Past history: who won Maintenance & Repair work in Maryland
Recent federal contract awards (federal buyers) in the same industry in Maryland, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.
Typical award:$26K to $105Kmiddle half of 15 recent awards · median $46K
XL Eagle