Maryland bid · open for prices

IVR System Maintenance

This bid is for IVR system maintenance at 1515 Washington Blvd., Building #1, Baltimore, MD 21230.

Due: November 12, 2026
Location: Baltimore, MD
Posted on: Maryland eMMA
Notice ID: BPM059532

Please quote IVR system maintenance at 1515 Washington Blvd., Building #1, Baltimore, MD 21230.

Equipment: MS Technologies VC-IVR BASE VOiP 48-port server and VC-IVR DATABASE server, connected to an SV9500 PBX.
Term: February 23, 2027–December 31, 2030.
Coverage: Around-the-clock hardware, software, manufacturer-specified preventive maintenance, technical support, emergency service, and software assurance for supported equipment.
Response: On-site response within 1 hour for catastrophic outages, 3 hours for major outages, and the next business day for minor outages.
Services: Moves, adds, changes, installation, repairs, after-hours programming, and user and administrator training.
Unsupported equipment: Identify coverage available on a best-effort basis for unsupported equipment.

Please confirm availability and send your quote by November 12, 2026.

The original documents

Deadline: November 12, 2026

See the original on emma.maryland.gov

Bidding it yourself? Get the full package and submit on Maryland eMMA before November 12, 2026.

What they need

EquipmentMS Technologies VC-IVR BASE VOiP 48-port server and VC-IVR DATABASE server, integrated with an SV9500 PBX.
TermFebruary 23, 2027–December 31, 2030.
Coverage24/7/365 hardware, software, and manufacturer-specified preventive maintenance; software assurance for supported equipment; technical support and emergency service.
On-site responsePlease price for catastrophic outages within 1 hour, major outages within 3 hours, and minor outages by the next business day.
Additional servicesHourly rates for moves, adds, changes, installation, repairs, after-hours programming, and user/administrator training.
PricingProvide monthly maintenance fees, annual software assurance pricing, and labor rates. Identify best-effort coverage for unsupported equipment and keep pricing valid for 90 days.

Can you do this job? Tell us your price.

We write the bid, handle the paperwork, and submit it for you. No upfront fees.

Got it.

You send a priceOne number, before November 12, 2026.
We bid itXL Eagle submits the bid as the main contractor.
You do the workIf it is awarded, you do the job as our subcontractor.

Rather bid it yourself, under your own company? We write the full proposal for $19.99, your logo and company details on every page, ready to submit. See a real winning one.

Past history: who won Maintenance & Repair work in Maryland

Recent federal contract awards (federal buyers) in the same industry in Maryland, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.

Typical award: $26K to $105Kmiddle half of 15 recent awards · median $46K

Who won	Amount	Buyer	Date
Chesapeake Machining & Fabrication, INC.	$89,290	Department of the Navy	Sep 2027
Raith America INCOU68-FY26-073-NEWPM service for 2 raith 5200	$359,636	National Institute of Standards and Technology	Feb 2027
Beckman Coulter, INC.Nhgri - service contract for I5/I3, hepa kit, 115 VAC	$31,684	National Institutes of Health	Feb 2027
Sartorius CorporationNci: service: maintenance for incucyte S3 - severable	$19,999	National Institutes of Health	Jan 2027
Tescan USA INCOU03-FY26-229-NEW chips R&D service maintenance for SEM	$120,750	National Institute of Standards and Technology	Jan 2027
Nikon Instruments INCNidcd: service: service contract on product C3700517, ax-r W/4 line laser & nsparc - severable	$26,000	National Institutes of Health	Jan 2027
Cellink LLCNidcd - maintenance agreement on the f.sight 2.0 base + 2 option year - severable	$25,680	National Institutes of Health	Jan 2027
Hill-Rom, INC.Hillrom services	$75,354	Department of Veterans Affairs	Jan 2027

Losing bids are not made public on most government buys, so only the winner and price are shown.

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