The original documents
Deadline: December 9, 2026
See the original on procurement.opengov.com
Bidding it yourself? Get the full package and submit on OpenGov before December 9, 2026.
What they need
- Program size332 vouchers; base pricing on a program of up to 350 vouchers.
- Core servicesOngoing case management, annual and interim recertifications, rent increases, quality control, and call/email support.
- As-needed servicesWaiting list management, initial eligibility, portability, moves/transfers, owner changes, online system corrections, printing/postage, and technical assistance/training.
- StaffingCase management staff need at least one year of relevant voucher recertification experience; call center staff need six months. Supervisors and technical assistance staff need five years of program experience.
- PerformanceMinimum 95% processing accuracy; annual recertifications completed 30 days before effective dates; interim reviews within 60 days; inquiry responses within three business days. Monthly and quarterly reporting required.
- TechnologyProvide staff equipment, secure network access, multifactor authentication, printing/scanning, and a local 386 phone number; remote access to SACS is provided.
- Term and pricingTwo years with three optional one-year renewals and a 60-day transition. Quote each offered service area at either an annual flat rate or per-file rate, and technical assistance hourly.
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XL Eagle