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Eligibility Support Services
This bid is for eligibility support services across Texas, with call center operations in Athens, Edinburg, and San Antonio, Texas.
Due December 11, 2026 29 days left
Location San Antonio, TX Texas
Posted on Texas ESBD
Notice ID HHS0017117
Please quote eligibility support services, including call center operations, for call centers in Athens, Edinburg, and San Antonio, Texas.
Services: Handle inquiries, application assistance, basic screening, and online account support.Hours: At least Monday to Friday, 8:00 AM to 6:00 PM Central Time, excluding designated holidays, with emergency extended hours.Staffing: Trained personnel, multilingual assistance, translation services, and accessible communications.Processing: Document imaging, data entry, electronic case records, and outbound printing and mailing.Facilities: Existing leases at all three locations, plus existing eligibility software, equipment, and telephone infrastructure.Please confirm availability and send your quote by December 11, 2026 .
The original documents
Deadline: December 11, 2026
See the original on www.txsmartbuy.gov
Bidding it yourself? Get the full package and submit on Texas ESBD before December 11, 2026.
What they need
Call center Handle inquiries, application assistance, basic screening, and online account support. Hours At least Monday–Friday, 8:00 AM–6:00 PM Central Time, excluding designated holidays, with emergency extended hours. Staffing Provide trained personnel, multilingual assistance, translation services, and accessible communications. Processing Support document imaging, data entry, electronic case records, and outbound printing and mailing. Facilities and systems Assume existing leases at all three locations and use existing eligibility software, equipment, and telephone infrastructure.
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Past history: who won IT Services & Software work in Texas
Recent federal contract awards (federal buyers) in the same industry in Texas, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.
Typical award: $8,129 to $39K middle half of 14 recent awards · median $21K
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Losing bids are not made public on most government buys, so only the winner and price are shown.
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