This bid is for WIC EBT transaction processing services throughout Delaware, covering New Castle, Kent, and Sussex counties.
Due
February 9, 2027
93 days left
Location
Delaware
Posted on
Bonfire
Notice ID
HSS-27-008
Please quote WIC EBT transaction processing services throughout New Castle, Kent, and Sussex counties in Delaware.
Scale: About 16,140 households and 75 connected retail locations, with no current stand-alone checkout terminals.
Processing: Connect with WIC-on-the-Web for account and benefit management, immediate purchase approval, daily account balancing, and payment within two processing days.
Cards: Keep existing magnetic-stripe cards, supply card stock, manage PINs, certify retailer checkout connections, and provide checkout equipment and maintenance if needed.
Support: Provide 24/7 automated phone support in English and Spanish, secure participant and retailer websites, administrative access, reports, testing, and training.
Reliability: Maintain 99.9% uptime, backups, disaster recovery, encrypted data, and all work and data storage within the United States.
Schedule: Five-year term with two optional two-year extensions; schedule acceptance testing within eight months and complete the changeover within 12 months of signing.
Please confirm availability and send your quote by February 9, 2027.
The original documents
Deadline: February 9, 2027
See the original on dhss.bonfirehub.com
Bidding it yourself? Get the full package and submit on Bonfire before February 9, 2027.
What they need
ScaleApproximately 16,140 households and 75 integrated retail locations; currently no stand-alone POS terminals.
ProcessingIntegrate with WIC-on-the-Web (WOW) for account and benefit management, real-time purchase authorization, daily reconciliation, and settlement within two processing days.
Cards and retailer supportPreserve existing magnetic-stripe cards, supply card stock, manage PINs, certify retailer POS connections, and provide POS equipment and maintenance if needed.
OperationsProvide 24/7 automated phone support in English and Spanish, secure participant and retailer portals, administrative access, reporting, testing, and training.
Reliability and security99.9% uptime, backup and disaster recovery, encrypted data, and all work and data storage within the United States.
Schedule and pricingFive-year term with two optional two-year extensions. Quote ongoing services per active case per month, POS monthly lease rates, and per-retailer Level 2 certification fees. Any transition must be provided at no additional charge, with acceptance testing scheduled within eight months and cutover completed within 12 months of signing.
XL Eagle