Capacity: Price tiers for 500 active users in year 1, 1,000 in year 2, and 1,500–3,000 in year 3.
Integration: Microsoft Entra External ID SSO using SAML 2.0 and/or OIDC, honoring MFA and Conditional Access; documented REST APIs and webhooks for user provisioning and learning records.
Accessibility: WCAG 2.0 AA and Section 508 compliance, screen-reader and multilingual support, mobile access, and customizable branded portals.
Hosting and security: U.S. data hosting, encryption at rest and in transit, 99.5% uptime excluding scheduled downtime, audit logs, annual independent penetration testing, and documented backup and disaster recovery.
Implementation and support: Configuration, integration, migration of existing users, courses and branding, administrator training, at least three months of post-launch support, and ongoing maintenance. Confirm ability to complete implementation within four months of signing.
Pricing: Separate implementation, migration, annual subscription, and support costs; include standard-format data exports and any multiyear discounts.
XL Eagle