This bid is for lockbox data entry and document courier services supporting a central office in Wisconsin. The exact service address was not provided.
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What the job is
Volume: Up to 3 electronic files weekly, approximately 1,000 lines per file with 15–30 fields per line.
Pricing: Rates per 1,000 keystrokes for handwritten and machine/neatly printed documents, an hourly rate for web-based data entry, and delivery charges.
Formats: Excel, CSV, and 8-bit ASCII output; support secure FTP, flash drive, CD-ROM, and DVD-ROM delivery.
Turnaround: Return completed files within 1 business day, at least twice weekly. Maximum turnaround times, excluding weekends and holidays: 12 hours for electronic delivery, 5 hours for document retrieval, and 24 hours for process or software changes. Maintain at least 95% average on-time delivery monthly.
Accuracy: 99.5% error-free without verification and 99.998% with verification. Correct unusable data within 12 hours at no additional charge.
Security: Keep information confidential, use secure transfer methods, retain secure backup copies for 5 business days after delivery, and include a disaster recovery plan with your quote.
Term: One year beginning November 1, 2026, with up to four one-year renewals.
XL Eagle