This bid is for kiosk hardware and managed support at sales and service locations throughout Wisconsin, United States.
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What the job is
Hardware: Dual touchscreen monitors, ID scanner and stand, printer with toner, power cords, network and USB printer cables, and surge protector.
Connectivity and functionality: Wi-Fi enabled, minimum 10 Mbps internet connectivity, GoWild application access, and a customer-facing transaction summary display.
Managed support: Live help desk available 24/7/365, centralized ticket tracking, endpoint management, endpoint detection and response, and advance exchange replacement.
Accessibility and security: ADA and WCAG 2.1 AA accessibility, password-protected role-based access, encrypted sensitive data, operations and data storage within the 50 United States, and SOC 2 Type 2 audit capability.
Testing and training: At least two fully operational test units, electronic user guides, and recorded training with virtual participation.
Pricing: Provide initial hardware costs and annual maintenance and support pricing, with quantities and assumptions clearly stated.
XL Eagle