This bid is for responsible gaming and problem gambling services across Vermont, with a coordinating location in Waterbury, VT 05671-2010.
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What the job is
Term: Two years starting February 2027, with renewal options for up to three additional years.
Helpline: 24/7 phone and chat support, clinical and peer referrals, activity reporting, and customer satisfaction evaluations.
Outreach: Digital, print, radio, and video campaigns supporting gambling awareness initiatives and peak gambling events; maintain branding, website content, and a media asset inventory. Include local media buying strategies where applicable.
Peer support: Coordinate outreach and referrals for voluntary self-exclusion participants and other interested individuals, plus feedback from people with lived experience.
Clinical training: Develop a statewide clinician network, provide a 30-hour certification-approved training at least every 24 months and quarterly 1–2 hour supplemental trainings, and manage the Vermont Problem Gambling Specialist Certificate program with clinical support.
Accessibility and reporting: Meet ADA and WCAG 2.1 AA requirements, provide interpretation and translation on request, protect personal information, and track measurable outcomes.
Pricing: Provide an itemized two-year quote covering all direct and indirect costs, including language services and media liability coverage of $1 million per claim and aggregate.
XL Eagle