Scope: Provide inspections, repairs, and necessary parts, materials, and supplies.
Response: Respond within 48 hours of a service call or email.
Hours: Routine work Monday–Friday, 7:00 a.m.–3:00 p.m.; emergency or after-hours work requires prior approval.
Term: Three years with two optional one-year renewals.
Pricing: Include regular and after-hours labor rates. Parts and materials are billed at cost plus 10%; travel and time spent obtaining parts are not billable.
Site access: Personnel must complete required background checks and meet installation access requirements.
XL Eagle