Family services: Provide navigation, resource referrals, caregiver training, post-adoption subsidy application assistance, and stability support coordination.
Staffing and outreach: Recruit and train qualified staff, oversee regional partners, maintain advisory councils, and provide accessible, multilingual outreach.
Technology: Develop and maintain an information hub with location-based resource searches and referral tracking; maintain the program website and document services in SACWIS.
Phone coverage: Staff the program line Monday–Friday, 8:30 a.m.–6:30 p.m. Eastern, with at least 99% live coverage, 80% live-answer rate, and voicemail callbacks within 72 hours.
Quality and reporting: Monitor program fidelity, implement continuous improvement, maintain at least 95% data completeness and accuracy, and provide recurring performance reports.
Schedule and pricing: Achieve operational readiness within 150 days of agreement execution; services run through June 30, 2029. Include all startup, ongoing operating, technology, training, and travel costs in fixed pricing.
XL Eagle