Maryland bid · open for prices

Loan Management IT and Customer Support

This bid is for loan management software and customer support services delivered remotely for a program serving Maryland residents, based in Baltimore, Maryland.

Due: November 17, 2026
Location: Baltimore, MD
Posted on: Maryland eMMA
Notice ID: BPM059466

Please quote loan management software and remote customer support for a program based in Baltimore, Maryland, serving Maryland residents.

Software: Existing, working online software with applicant and reviewer portals, document uploads, AI-assisted eligibility review, identity verification, fraud prevention, and loan tracking.
Volume: About 300 applications annually, plus 5,000 applications per four-week surge.
Support: Year-round English and Spanish phone and email support, Monday–Friday, 9 a.m.–5 p.m. Eastern, with tools to track requests and pass problems to additional help.
Payments: Secure electronic and installment payments, direct deposits to the designated client bank account, payment matching for each borrower, handling of payment problems, and daily and monthly reports.
Launch: Application and verification functions ready within four weeks of signing the agreement, including customization, training, secure SFTP file transfers, dashboards, WCAG 2.1 AA accessibility, and English and Spanish content.
Term: April 1, 2027–March 31, 2030, plus two optional one-year extensions.

Please confirm availability and send your quote by November 17, 2026.

The original documents

Deadline: November 17, 2026

See the original on emma.maryland.gov

Bidding it yourself? Get the full package and submit on Maryland eMMA before November 17, 2026.

What they need

PlatformExisting operational SaaS solution with applicant and reviewer portals, document uploads, AI-assisted eligibility review, identity verification, fraud prevention, and loan tracking.
VolumeApproximately 300 applications annually, plus 5,000 applications per four-week surge; include pricing for additional surges and reduced-volume scenarios.
Customer supportYear-round English and Spanish phone and email support, Monday–Friday, 9 a.m.–5 p.m. Eastern, with ticketing and escalation tools.
RepaymentsSecure electronic and installment payments, direct settlement to the designated client bank account, borrower-level reconciliation, exception handling, and daily and monthly reporting.
ImplementationLaunch application and verification functions within four weeks of agreement execution; include customization, training, secure SFTP integration, dashboards, WCAG 2.1 AA accessibility, and English/Spanish content.
PricingProvide fixed pricing by year and deliverable for April 1, 2027–March 31, 2030, plus two optional one-year extensions, including implementation, licensing, staffing, maintenance, and support.

Can you do this job? Tell us your price.

We write the bid, handle the paperwork, and submit it for you. No upfront fees.

Got it.

You send a priceOne number, before November 17, 2026.
We bid itXL Eagle submits the bid as the main contractor.
You do the workIf it is awarded, you do the job as our subcontractor.

Rather bid it yourself, under your own company? We write the full proposal for $19.99, your logo and company details on every page, ready to submit. See a real winning one.

Past history: who won IT Services & Software work in Maryland

Recent federal contract awards (federal buyers) in the same industry in Maryland, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.

Typical award: $150K to $411Kmiddle half of 13 recent awards · median $220K

Who won	Amount	Buyer	Date
Alliance Global Tech INC.News clipping service	$150,000	Federal Communications Commission	Jun 2027
Carbon 9 Defense LLCPalo alto ILI	$998,281	U.S. Cyber Command	Jun 2027
Redhawk IT Solutions, LLCGitlab renewal	$181,683	National Aeronautics and Space Administration	May 2027
Cyberesi Consulting Group INCSupport services for nist itl's revision of nist SP 800-213 and related documents project	$316,134	National Institute of Standards and Technology	Mar 2027
Prometheus Computing, LLC4CAST: OU67-FY26-017-NEWMODELING for 6G wireless communications and sensing support	$220,405	National Institute of Standards and Technology	Mar 2027
Freighttrain LLCIT saas medical equipment installation and logistical software	$45,000	Indian Health Service	Mar 2027
Ncs Technologies INCFY26 Q4 itbb HP printers	$5,450,910	Federal Bureau of Investigation	Feb 2027
Paragon Micro INCFY26 Q4 itbb desktops	$18,302,036	Federal Bureau of Investigation	Feb 2027

Losing bids are not made public on most government buys, so only the winner and price are shown.

Similar open bids

Rental Assistance Software 17 days left
bids.sciquest.com · Montana · Due November 25, 2026
Insurance Information & Payment Processing System 16 days left
mvendor.cgieva.com · Virginia · Due November 24, 2026
Call Center Services 39 days left
Maryland eMMA · Maryland · Due December 17, 2026
College Housing Management Software 3 days left
ms.gov · Mississippi · Due November 11, 2026
Data Analytics Services 2 days left
Maryland eMMA · Maryland · Due November 10, 2026

Get new Maryland bids by email

Save a search and we email you when a matching bid is posted. Free. Unsubscribe anytime.

More Maryland bids → · IT Services & Software bids in Maryland → · All states →