This bid is for a cloud-based digital closed-loop referral platform, including implementation and support, for a healthcare organization in Calvert County, Maryland.
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What the job is
Term and capacity: Three years with an option to renew; 20–25 initial users, scalable to 30–35.
Referrals and coordination: Customizable partner referral links and intake forms, closed-loop tracking, automated notifications, secure messaging, mass outreach, and admission-to-discharge case management.
Scheduling: Cross-clinic calendars, appointment and resource scheduling, partner/client self-booking, and large-scale event scheduling.
Integrations and reporting: Bidirectional EHR integration, Google Workspace/Drive integration, spreadsheet imports, dashboards, and custom Excel/CSV exports.
Security: HIPAA compliance, signed BAA, encryption at rest and in transit, role-based access, MFA, SSO, audit logs, backups, and SOC 2 Type II or equivalent attestation; client retains data ownership and export access.
Implementation and pricing: Include configuration, data migration, initial and ongoing training, a dedicated support contact, implementation timeline, and itemized licensing, implementation, training, support, and additional-user costs.
XL Eagle