Coverage: One year of maintenance for proprietary Biometrics4All LiveScan software.
Support: Technical troubleshooting and online/remote support, with acknowledgment within one hour and on-site or remote service initiated within two hours statewide.
Updates and transfers: Install approved software updates/upgrades and transfer software to replacement computers at no additional charge.
Documentation: Provide a detailed scope of work for each service call.
Security: Meet required access and audit logging controls, provide requested logs within 24 hours, and begin remediation of high/critical vulnerabilities within 24 hours of discovery.
Pricing: Quote annual maintenance for all 36 systems; quote hardware repairs and replacements separately as needed.
XL Eagle