Coverage: Full preventive maintenance, adjustments, cleaning, lubrication, repairs, and replacements, including parts and labor; monthly servicing and required annual and five-year safety testing.
Emergency service: Included 24/7 callbacks with on-site response within 30 minutes for passenger entrapments and one hour for other shutdowns.
Modernization: Six elevators will be temporarily excluded during upgrades and their one-year warranty, then returned to coverage. Include Wurtec emergency communication monitoring and support afterward; existing proprietary Schindler monitoring is excluded.
Service support: Real-time customer portal, maintenance records, dispatch updates, and a local office with at least two service mechanics.
Pricing: Provide monthly pricing per elevator and annual totals for an initial one-year term with four one-year renewal options, with an estimated start of February 14, 2027. List hourly rates for additional services separately.
XL Eagle