This bid is for an enterprise digital communication platform and implementation for statewide use across Wyoming, centrally managed from 2001 Capitol Ave, Cheyenne, WY 82001.
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What the job is
Scale: Support 33 participating organizations and approximately 1,532,257 existing subscribers, with unlimited email distribution and at least 60,000,000 bundled SMS/RCS messages.
Messaging: High-volume email and direct, two-way SMS; MMS/RCS support; short codes and toll-free numbers; retain the existing WY 511 short code. Include carrier registration, 10DLC, and FCC/CTIA/TCPA-compliant opt-in/opt-out management.
Features: Separate workspaces with centralized oversight, editable templates, audience segmentation, automated scheduling and approvals, and delivery and engagement reporting.
Migration and integration: Migrate subscriber lists, preferences, message history, templates, and workflows without data loss; provide phased rollout, APIs, SSO, SMTP relay, and Microsoft 365/Google Workspace integration.
Security and reliability: FedRAMP Moderate or High authorization, SOC 2 Type II and ISO 27001 compliance, encryption, role-based access, audit logs, Section 508/WCAG 2.1 AA accessibility, and at least 99.9% uptime.
Services and pricing: Include implementation, training, hosting, and three years of maintenance and support, with two optional one-year renewals. Itemize HIPAA compliance and Business Associate Agreement costs separately, along with additional messaging capacity and hourly change rates.
XL Eagle