Managed Support: 25 hours per month for Tier 2–4 issues, minor enhancements, and integration monitoring, plus time-and-materials pricing for larger projects.
Release Management: Quarterly patch review, automated regression testing, remediation, production readiness, and reporting.
Integrations: Support for ADP, eBuilder, NeoGov, IWPP, and B2GNow.
Coverage: Monday–Friday, 7:00 a.m.–6:00 p.m. Central Time, with 24/7 availability for critical events.