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Ferry Ticketing and Reservation Modernization

This bid is for ferry ticketing and reservation system modernization across 10 routes and 20 terminals in Puget Sound and the San Juan Islands, Washington.

Due
December 31, 2026
48 days left
Location
San Juan Islands, WA
Washington
Posted on
pr-webs-vendor.des.wa.gov
Notice ID
2026-1112

Please quote a modernized ferry ticketing and reservation system covering 10 routes and 20 terminals in Puget Sound and the San Juan Islands, Washington.

  • Platform: One system for passenger and vehicle ticketing, vehicle reservations, fares, passes, ReValue cards, customer accounts, and back-office reporting on web, mobile web, phone, and agent channels.
  • Reservations: Vehicle-size capacity management, recurring and group bookings, tiered releases, standby queues, cancellations, no-show fees, and disruption handling.
  • Integrations: Connect with CRM, FLEX scheduling, Amazon Connect, payment processing, identity services, ORCA, Microsoft Dynamics Great Plains, and data exports; lead the work to connect with existing and replacement point-of-sale systems.
  • Handhelds: Supply devices and one application for ticket redemption, manifests, and check-in, working offline and syncing later.
  • Service levels: PCI DSS compliance, secure phone payments without agents handling card data, WCAG 2.2 AA accessibility, at least 99.9% availability, and 24/7 support.
  • Delivery: Include migration, testing, training, cutover, and launch support; implementation within three years, then up to ten years of maintenance and operations.

Please confirm availability and send your quote by December 31, 2026.

The original documents

Deadline: December 31, 2026

See the original on pr-webs-vendor.des.wa.gov

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Bidding it yourself? Get the full package and submit on pr-webs-vendor.des.wa.gov before December 31, 2026.

What they need

  • PlatformConsolidated passenger and vehicle ticketing, vehicle reservations, fares, passes, ReValue cards, customer accounts, and back-office reporting across web, mobile web, phone, and agent channels.
  • ReservationsVehicle-size capacity management, recurring and group bookings, tiered releases, standby queues, cancellations, no-show fees, and disruption handling.
  • IntegrationsCRM, FLEX scheduling, Amazon Connect, payment processing, identity services, ORCA, Microsoft Dynamics Great Plains, and data exports; lead integration with existing and replacement point-of-sale systems.
  • HandheldsSupply devices and a single application for ticket redemption, manifests, and check-in, with offline operation and synchronization.
  • Service requirementsPCI DSS compliance, secure phone payments without agents handling card data, WCAG 2.2 AA accessibility, at least 99.9% availability, and 24/7 support.
  • Delivery and pricingInclude migration, testing, training, cutover, and launch support; itemize one-time and recurring costs for implementation within three years and up to ten years of maintenance and operations.

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