This bid is for electronic benefit transfer (EBT) processing and financial services covering Virginia statewide, with the client office at 5600 Cox Road, Glen Allen, VA 23060.
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You send a priceOne number, before October 28, 2026.
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Coverage: Full-service SNAP, DSNAP, and Summer EBT processing, including real-time transactions, daily ACH settlement, reconciliation, and reporting.
Scale: Approximately 473,000 monthly SNAP cases, seasonal Summer EBT demand, and up to 5,000 administrative users.
Technology: Secure integration with VaCMS and DSNAP, customer portal and mobile app, fraud prevention, 99.9% host availability, and two-second transaction responses.
Cards and support: EMV cards supporting tap, insert, and swipe; production, mailing, replacements, retailer POS support, and 24/7 U.S.-based multilingual customer service.
Implementation and term: Implementation, data conversion, testing, and training within 12 months; five-year service term with three optional two-year renewals.
Pricing: Include tiered cost per case per month, separate startup and transition costs, and any optional service fees.
XL Eagle