System audit: Identify end-of-life and end-of-support hardware, software, network components, and peripherals; assess risks to call processing, analytics, and call detail record integration.
Sustainment plan: Develop an 18–24-month plan to maintain continuous operation until migration, incorporating existing support providers, necessary replacements, upgrades, and acceptance testing.
Implementation and support: Furnish, install, and test required components; provide project management and 24/7/365 maintenance support over a two-year service period.
Equipment: Use new equipment for planned replacements; remanufactured equipment is permitted only for defective equipment replacement after plan implementation.
Qualifications: Manufacturer-authorized channel partner or reseller with at least two years of relevant experience and personnel holding current manufacturer certifications.
XL Eagle