This bid is for after-hours telephone answering and case coordination for a medical examiner's office serving Maine, United States. Services may be performed remotely from within the U.S.
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You send a priceOne number, before October 23, 2026.
We bid itXL Eagle submits the bid as the main contractor.
You do the workIf it is awarded, you do the job as our subcontractor.
Coverage: Weekdays 4:30 p.m.–7:30 a.m. Eastern Time, all weekend hours, 13 holidays annually, and emergency closures, typically 4–6 per year with 30–60 minutes' notice.
Call handling: Live English-speaking operators; 100% of calls answered, one-minute response, maximum one-minute hold, and 95% documentation accuracy.
Scope: Receive death reports, collect demographics and scene and medical histories, coordinate investigators and transport, obtain records, and make investigative, medical, or case determinations under office guidance. Handle occasional missing-person reports by email.
Workload: Each death report typically requires 45–90 minutes of total work. Historical call volumes are unavailable; approximately 90% of calls require escalation or follow-up.
Staffing: FBI fingerprint-based background checks, 2–6 weeks of training at vendor expense, ongoing supervision, and qualified emergency backup coverage.
Systems: Enter confidential case information in provided web-based MDILog access; supply connectivity and fax backup. Maintain Excel call logs, submit end-of-shift reports, and provide live shift handoffs.
Pricing: Provide fixed monthly and annual rates for December 1, 2026–November 30, 2028, plus three optional one-year renewals. Identify extra coverage or volume charges and include at least $500,000 in data-breach expense coverage.
XL Eagle