Oklahoma bid · open for prices

Contact Center Implementation and Operations

This bid is to implement and operate a health insurance marketplace contact center serving consumers throughout Oklahoma, United States.

Due: November 19, 2026
Location: Oklahoma
Posted on: financials.ok.gov
Notice ID: EV00000990

What they need

ServicesYear-round telephone support, account and application assistance, specialized case resolution, escalations, appeals intake, and document verification.
TechnologyCloud contact center platform with IVR/ACD, CRM and case management, platform integrations, workforce and quality management, knowledge management, and reporting.
Staffing and locationProvide trained personnel, facilities, and equipment with seasonal enrollment surge capacity. All personnel and data must remain in the United States; inbound mail processing must be in Oklahoma unless approved otherwise.
MailroomReceive, scan, index, verify, and route inbound documents with secure chain of custody.
Performance and securityAnswer 85% of calls within 30 seconds during open enrollment and 80% otherwise; provide accessible service, language assistance, annual SOC 2 Type II reporting, and continuity/disaster recovery.
ScheduleTarget launch November 1, 2027, potentially as early as August 1, 2027; initial term through December 31, 2027, with four annual renewal options through 2031.
PricingSeparate implementation, ongoing operations, and mailroom costs; price interpretation and optional chat, AI, and outbound calling separately. Include staffing and volume assumptions.

Can you do this job? Tell us your price.

We write the bid, handle the paperwork, and submit it for you. No upfront fees.

Got it.

You send a priceOne number, before November 19, 2026.
We bid itXL Eagle submits the bid as the main contractor.
You do the workIf it is awarded, you do the job as our subcontractor.

Rather bid it yourself, under your own company? We write the full proposal for $19.99, your logo and company details on every page, ready to submit. See a real winning one.

Past history: who won IT Services & Software work in Oklahoma

Recent federal contract awards (federal buyers) in the same industry in Oklahoma, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.

Typical award: $170K to $662Kmiddle half of 14 recent awards · median $472K

Who won	Amount	Buyer	Date
Dataray INCUpgrade, modernization, expansion, implementation, and maintenance support of the existing dataray barcode-ena…	$240,592	Office of the Assistant Secretary for Financial Resources	Oct 2026
Standard Imaging INCPipspro software maintenance	$2,184	Department of Veterans Affairs	Oct 2026
Camp Systems International INC.E.o. 14398 mission critical - LAW enforcement activities camp maintenance tracking services for boeing 737 fle…	$145,845	U.S. Marshals Service	Oct 2026
Chickasaw Strategic Pointe, LLCAdverse events monitoring systems (aems) task order under aems BPA for ODT	$19,983,686	Food and Drug Administration	Sep 2026
Caerus US 1 INC.Trialtrove+ licenses	$87,000	Office of the Assistant Secretary for Financial Resources	Sep 2026
Unami LLCWindows imaging, testing, and asset support services	$772,271	Internal Revenue Service	Sep 2026
Chickasaw Futrend Technologies Alliance, LLCDcri combined IT support - development modernization and enhancement support program	$456,677	National Institutes of Health	Sep 2026
Avmedical LLCServices required to assemble, test, install, integrate, warranty of the patient monitoring network, and insta…	$487,298	Department of Veterans Affairs	Sep 2026

Losing bids are not made public on most government buys, so only the winner and price are shown.

Similar open bids

Contact Center Platform and Staffing 72 days left
vss.ky.gov · Kentucky · Due January 8, 2027
Enterprise IT Service Management and Helpdesk System 6 days left
ssl.doas.state.ga.us · Georgia · Due November 3, 2026
Off-Duty Employment Management Software and Services 72 days left
Bonfire · Kansas · Due January 8, 2027
Cloud HRIS Implementation and Support 26 days left
ssl.doas.state.ga.us · Georgia · Due November 23, 2026
Data Center Development Advisory Services 21 days left
ssl.doas.state.ga.us · Georgia · Due November 18, 2026

Original listing

See the original on financials.ok.gov ↗

Bidding it yourself? Get the full package and submit on financials.ok.gov before November 19, 2026.

Get new Oklahoma bids by email

Save a search and we email you when a matching bid is posted. Free. Unsubscribe anytime.

More Oklahoma bids → · IT Services & Software bids in Oklahoma → · All states →