This bid is for turnkey, on-demand microtransit operations serving Wendell, Knightdale, Zebulon, and unincorporated eastern Wake County, North Carolina.
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What the job is
Service: Design, implement, and operate dynamically routed shared rides, including all staffing, vehicles, technology, and administration. Operations begin July 1, 2027.
Base service: Approximately 23,000 rides and 11,000 vehicle operating hours annually; Monday–Friday, 6:00 AM–7:00 PM, targeting a maximum 30-minute passenger wait.
Fleet: Include leasing, maintenance, cleaning, insurance, storage, and fuel or charging, with at least one wheelchair-accessible vehicle operating at all times.
Technology and support: Accessible ride-booking app and webpage, multilingual telephone dispatch, future fare-collection capability, customer support throughout service hours, and a dedicated program manager.
Reporting and branding: Real-time performance dashboard, exportable trip and operating data, periodic reports, and service branding and marketing.
Pricing: Provide an itemized annual base quote and an enhanced-service option capped at $1.3 million annually, identifying evening or Saturday service improvements. Separately identify implementation and marketing costs; exclude sales tax.
XL Eagle