Missouri bid · closed

Genesys Cloud Contact Center Services

This bid is for Genesys Cloud contact center licenses, maintenance, AppFoundry products, AI tokens, and related professional services for the Office of Administration, Information Technology Services Division, various agencies throughout Missouri.

Closed: July 30, 2026
Location: Missouri
Posted on: ewqg.fa.us8.oraclecloud.com
Notice ID: STATE 0000000456SL,2

What they need

LicensesGenesys Cloud CX 1, CX 2, CX 3, and CX 4 named and concurrent licenses.
Included featuresVoice, digital channels, omnichannel routing, IVR, outbound campaigns, analytics/reporting, recording, workforce management, quality assurance, virtual agents/bots, predictive routing, speech/text analytics, Agent Copilot, Supervisor Copilot, and Virtual Supervisor as applicable by license tier.
Additional productsGenesys AI Experience tokens and AppFoundry products/services.
ServicesMaintenance, support, demonstrations, implementation, configuration, new contact center setup, and as-needed Genesys professional services.
Vendor qualificationsGenesys or registered Genesys Ascend partner/reseller with public sector Genesys Cloud experience.
SecurityNIST 800-53 or ISO 27001 alignment, U.S.-based data storage/access, TLS 1.3 or higher in transit, AES-256 or stronger at rest, MFA, and 99.9% service availability.

Past history: who won IT Services & Software work in Missouri

Recent federal contract awards (federal buyers) in the same industry in Missouri, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.

Typical award: $21K to $230Kmiddle half of 10 recent awards · median $35K

Who won	Amount	Buyer	Date
Lowrey Research & Analytics LLCDemographic research and statistical analysis services to support ophs/dps demographic products.	$288,240	Indian Health Service	Oct 2026
New Tech Solutions, INC.Activclient software maintenance renewal	$415,334	Office of the Chief Financial Officer	Oct 2026
Accessagility LLCThis acquisition IS to acquire pkware securezip software licenses/maintenance for united states department of …	$56,047	Office of the Chief Financial Officer	Oct 2026
Accessagility LLCJamf PRO and jamf protect high compliance - endpoint software maintenance renewal in support of the client exp…	$34,550	Office of the Chief Financial Officer	Oct 2026
Colossal Contracting LLCThis acquisition IS to acquire centrify (delinea inc.) servers standard edition - maintenance & support in sup…	$8,275	Office of the Chief Financial Officer	Oct 2026
Immixtechnology INCPitney bowes software maintenance in support of digital infrastructure services center	$7,148	Office of the Chief Financial Officer	Oct 2026
New Tech Solutions, INC.The purpose of this solicitation IS to acquire infor alltax software licenses and support of the united states…	$21,360	Office of the Chief Financial Officer	Oct 2026
Paragon Micro INCTailor made - powerstore 500T and dell private cloud	$348,850	Food and Drug Administration	Sep 2026

Losing bids are not made public on most government buys, so only the winner and price are shown.

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