This bid is for over-the-phone and video remote interpretation services supporting operations at 1 City Hall Square, Room 817, Boston, MA 02201.
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What the job is
Coverage: On-demand, 24/7/365 service with capacity for simultaneous high-volume calls and video sessions over a three-year term.
Languages: Spanish, Haitian, Chinese, Vietnamese, Greek, Cabo Verdean Creole, Arabic, Russian, French, Cantonese, Hindi, Brazilian Portuguese, Albanian, Korean, Somali, Mandarin, and Italian; American Sign Language for video interpretation.
Interpreters: Pre-qualified, tested, and professionally trained, with court-certified interpreters available upon request.
Platform: Cisco Webex phone integration, WCAG 2.1 AA accessibility, SSO/SLO, encrypted and isolated client data, 99.9% uptime, redundant daily backups, and 24/7 technical support.
Reporting: Weekly CSV reports covering usage, languages, costs, and call performance, plus ongoing machine-readable data transfers.
Pricing: Provide per-minute rates by language for phone and video services, using an estimated 43,800 minutes per language per month for each service. Usage is not guaranteed. Itemize dashboard setup, integration, maintenance, licensing, and other platform fees.
XL Eagle