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Maryland bid · closed

Member Assistance Fund Administration

This bid is for member assistance fund administration services serving participants throughout Maryland, United States.

Closed
November 6, 2026
Closed
Location
Maryland
Posted on
Maryland eMMA
Notice ID
BPM059326

The original documents

Deadline: November 6, 2026

See the original on emma.maryland.gov

Bidding it yourself? Get the full package and submit on Maryland eMMA.

What they need

  • Term and volumeOne year, approximately 200 applications and $60,000 in assistance funds, with six initial funding categories.
  • Portal and supportProvide a secure, mobile-friendly application portal with document uploads, saved applications, status tracking, and applicant support.
  • AdministrationReview eligibility and documentation, route recommendations for client approval, manage separate funding categories, and maintain financial controls and confidential records.
  • PaymentsDisburse authorized assistance by ACH/direct deposit within a target of 2–5 business days or mailed checks within 7–14 business days.
  • Security and reportingEncrypt personal information in transit and at rest, restrict access by role, and provide monthly activity reports, periodic trend reports, and an annual summary.
  • PricingItemize implementation, recurring administration, application/transaction, payment, portal, hosting, and reporting fees. Show assistance funds separately as pass-through amounts and include a proposed onboarding schedule.

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