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Priority Dispatch Software Maintenance Support

This bid is for Priority Dispatch software maintenance and support in Escambia County, 213 Palafox Place, Pensacola, FL 32502-5822.

Due: November 10, 2026
Location: Pensacola, FL
Posted on: OpenGov
Notice ID: SS PS TS 26 27

Please quote Priority Dispatch software maintenance and support in Escambia County at 213 Palafox Place, Pensacola, FL 32502-5822.

Term: October 1, 2026–September 30, 2027.
Support: Technical support available at all times, with support within 30 minutes for system outages, critical incident resolution, and procedures for getting additional help.
Maintenance: Routine health checks, performance monitoring, bug fixes, patches, and prompt version updates.
Software access: Original software source code access for changes, fixes, connections to other systems, and ready-made and customizable database reports.
Security: Maintain software security and provide a secure, reliable VPN connection for support access.
User assistance: Advanced user help, training as needed, maintenance and support records, and a maintenance schedule showing expected downtime.

Please confirm availability and send your quote by November 10, 2026.

The original documents

Deadline: November 10, 2026

See the original on procurement.opengov.com

Bidding it yourself? Get the full package and submit on OpenGov before November 10, 2026.

What they need

Service periodOctober 1, 2026–September 30, 2027.
Support24/7/365 technical support, with support within 30 minutes for system outages, critical incident resolution, and escalation procedures.
MaintenanceRoutine health checks, performance monitoring, bug fixes, patches, and prompt version updates, including all acquisition and implementation costs.
Source code and customizationAccess to the original software source code is required for modifications, enhancements, fixes, interfaces, and canned and customizable database reports.
Security and VPNMaintain software security and provide a secure, reliable VPN connection for support access.
User support and documentationAdvanced user assistance, training as needed, maintenance and support records, and a maintenance schedule identifying anticipated downtime.

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You send a priceOne number, before November 10, 2026.
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Past history: who won IT Services & Software work in Florida

Recent federal contract awards (federal buyers) in the same industry in Florida, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.

Typical award: $36K to $89Kmiddle half of 15 recent awards · median $39K

Who won	Amount	Buyer	Date
Flywheel Data LLCGitlab software for intelligence systems support office	$46,977	Department of the Air Force	Jul 2027
Hexagon Manufacturing Intelligence, LLCHexagon pcdmis cad++ offline standalone FY26 (pop: 12 months from date of award) elmt standalone	$36,600	National Aeronautics and Space Administration	Jun 2027
Celeritas Simulation Technology LLCSuggar++ software	$15,644	National Aeronautics and Space Administration	Apr 2027
Sun Nuclear Corp.SUN nuclear software	$35,444	Department of Veterans Affairs	Jan 2027
Dun & Bradstreet, INCPurchase of DUN and bradstreet D&B for compliance	$84,448	National Aeronautics and Space Administration	Dec 2026
Dun & Bradstreet, INCPurchase of DUN & bradstreet risk analytics	$31,878	National Aeronautics and Space Administration	Dec 2026
Alltech Ventures LLCThe department of veterans affairs, orlando VA health care system, HAS a requirement to provide a 10FT height …	$39,491	Department of Veterans Affairs	Nov 2026
Vivsoft Technologies LLCOperational enterprise services OES III	$10,473,395	Federal Acquisition Service	Nov 2026

Losing bids are not made public on most government buys, so only the winner and price are shown.

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