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Building Performance Database and Help Center Services

This bid is for building performance database management and help center services supporting buildings throughout Colorado, United States.

Due
November 27, 2026
19 days left
Location
Colorado
Posted on
prd.co.cgiadvantage.com
Notice ID
EFAA 2027000067

Please quote building performance database management and help center services for approximately 10,500 buildings throughout Colorado, United States.

  • Database: Develop, host, and maintain a secure platform supporting 1% annual growth; move existing data and keep records dating to 2019.
  • Connections: Import ENERGY STAR Portfolio Manager data nightly, connect AccessGov payments, accept utility data uploads, and match tax assessor data using unique building IDs.
  • Features: Include automatic data checks, compliance and emissions tracking, dashboards, notifications, Excel/CSV exports, and backups that can be exported.
  • Web tools: Provide a secure building owner portal, a public map with daily updates and building scorecards, privacy protection, and WCAG Level AA accessibility.
  • Help center: Handle about 10,000 tickets annually by phone, email, and digital ticketing; staff Monday–Friday, 9 a.m.–5 p.m. Mountain Time, excluding holidays, respond within 48 business hours, and provide peak-period staffing.
  • Schedule: Anticipated service period is January–December 2027, with the core database due January 30, web tools March 31, and trained help center staff April 30.

Please confirm availability and send your quote by November 27, 2026.

The original documents

Deadline: November 27, 2026

See the original on prd.co.cgiadvantage.com

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What they need

  • DatabaseDevelop, host, and maintain a secure platform for approximately 10,500 buildings, supporting 1% annual growth; migrate existing data and retain records dating to 2019.
  • IntegrationsNightly ENERGY STAR Portfolio Manager imports, AccessGov payment integration, utility data uploads, and tax assessor data reconciliation with unique building IDs.
  • FeaturesAutomated data validation, compliance and emissions tracking, dashboards, notifications, Excel/CSV exports, and exportable backups.
  • Web toolsSecure building owner portal, public GIS map with daily updates and building scorecards, privacy protection, and WCAG Level AA accessibility.
  • Help centerHandle approximately 10,000 tickets annually through phone, email, and digital ticketing; staff Monday–Friday, 9 a.m.–5 p.m. Mountain Time, excluding holidays, with responses within 48 business hours and peak-period staffing.
  • ScheduleAnticipated January–December 2027 service period; core database by January 30, web tools by March 31, and trained help center staff by April 30. Include implementation, hosting, staffing, maintenance, and project management in pricing.

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