This bid is for IT client support staffing at six California locations: 10333 El Camino Real, Atascadero, CA 93423; 24511 West Jayne Avenue, Coalinga, CA 93210-5000; 11401 South Bloomfield Avenue, Norwalk, CA 90650; 2100 Napa Vallejo Highway, Napa, CA 94558-6293; 3102 East Highland Avenue, Patton, C
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What the job is
Staffing: Experienced Client Support Technicians through the SkillBridge Program under a current MOU; individual assignments of 90–180 days, up to 40 hours per week.
Scope: Service desk tickets; hardware and software troubleshooting, configuration, and repairs; asset and warranty tracking; EHR support; and account administration using Active Directory and ServiceNow.
Work arrangements: On-site support and travel as required, with remote work subject to approval; occasional lifting of 20–50 lbs.
Term: November 1, 2026, or final agreement execution, whichever is later, through June 30, 2028, with an optional one-year extension.
Onboarding: Vendor-paid Live Scan background checks and annual tuberculosis screening, plus required privacy, security, and site safety training.
Pricing: Provide an hourly technician rate including applicable taxes and personnel management/reporting costs. Billing is for actual hours worked, monthly in arrears; overtime and vacation are not reimbursed.
XL Eagle