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Genesys Software Subscriptions and Support

This bid is for Genesys software subscriptions and application support for a contact center at 9646 Butterfield Way, Sacramento, CA 95827, with remote work permitted from within the United States.

Due
December 31, 2026
49 days left
Location
Sacramento, CA
California
Posted on
Cal eProcure
Notice ID
FTB-2627-00911

The original documents

Deadline: December 31, 2026

See the original on caleprocure.ca.gov

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Bidding it yourself? Get the full package and submit on Cal eProcure before December 31, 2026.

What they need

  • TermJanuary 1–December 31, 2027; price January–June and July–December separately.
  • SubscriptionsGenesys Engage on-premises renewals, including 1,209 base packages and inbound/HA voice subscriptions, 1,058 Workforce Management subscriptions, 567 Customer Experience Insights subscriptions, and 750 Voice Platform/HA subscriptions, plus outbound, recording, SDK, and lab products.
  • New licensesNuance Recognizer 11 Tier 3 and ASR modules, including HA, second-language, and lab licenses; 47 seasonal subscriptions each for base package, Workforce Management, inbound voice, and HA voice for March 1–June 15, 2027.
  • Support24/7 coverage for Genesys 8.X/9.X, updates and corrective code, Cisco VoIP/Qfiniti/Mindful integration support, and a 60-minute critical-issue response. Include an annual health assessment and transition within 60 business days at no additional cost.
  • Professional servicesUp to approximately 100 hours of application design/configuration support, capped at $20,000; provide hourly rates.
  • PersonnelGenesys-certified consultants with at least 10 years each in comparable contact center maintenance/application support and Genesys technical architecture, holding Engage on-premises SIP Server, Voice Platform, Workforce Management, E-Services, Composer Routing, and Platform SDK certifications.

Past history: who won IT Services & Software work in California

Recent federal contract awards (federal buyers) in the same industry in California, from USAspending.gov. These are comparable jobs, not earlier rounds of this exact solicitation.

Typical award: $17K to $31Kmiddle half of 15 recent awards · median $18K
Who wonAmountBuyerDate
New Tech Solutions, INC.Gitlab premium self-managed subscription $17,395National Aeronautics and Space AdministrationJan 2027
Blue Tech INC.Tenable nessus software, agents and professional services - tenable customer ID:58273 $342,853Nuclear Regulatory CommissionJan 2027
New Tech Solutions, INC.Netgear managed switches $18,654Federal Bureau of InvestigationDec 2026
New Tech Solutions, INC.FY26 M2 motorola radios AUG 26 $30,142Federal Prison System / Bureau of PrisonsDec 2026
Real-Time Innovations, INC.This purchase order IS for real-time innovations (rti) engineering services for KSC PER quote # NASAKSC02 date… $815,331National Aeronautics and Space AdministrationDec 2026
Dynamic Systems INCEO 14398 mission critical LAW enforcement activities update license and support renewal oracle financials - ap… $12,059U.S. Marshals ServiceDec 2026
Dynamic Systems INCOracle hardware premier support services agreement renewal $18,485National Aeronautics and Space AdministrationNov 2026
New Tech Solutions, INC.Cohesity renewal $16,292National Aeronautics and Space AdministrationNov 2026

Losing bids are not made public on most government buys, so only the winner and price are shown.

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