This bid is for care coordination services for children and youth with specific health care needs and their families throughout Maryland, covering all counties and Baltimore City.
This bid has closed.
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What the job is
Term: July 1, 2027–June 30, 2030, with a possible two-year extension.
Capacity: Approximately 1,000 clients/client representatives annually, serving Maryland residents ages 0–22 at no cost to families.
Services: Outreach, referral intake, child and caregiver assessments, and four levels of support: information/referral, warm handoffs, short-term coordination, and long-term coordination.
Care planning: Individualized care plans, care mapping, emergency preparedness, caregiver/youth coaching, and adult health care transition planning starting at age 12.
Program setup: Staffing, training, procedures, outreach materials, and a capacity-building curriculum during the first-year development period.
Access and reporting: In-person, phone, text, and video services; preferred-language support or certified interpreters; accessible materials; HIPAA-compliant electronic records; monthly summaries, quarterly reports, and annual evaluation.
XL Eagle