Vehicles: Passenger vehicles, light- and medium-duty trucks, large commercial vehicles, and heavy equipment.
Services: Repair or replace windshields, windows, mirrors, and related components; include windshield sensor recalibration when required and installation of customer-supplied specialty glass.
Response time: Repairs and/or materials delivery within one working day of request.
Materials and warranty: New OEM or equivalent safety glass meeting DOT and ANSI/SAE standards; repairs meeting ROLAGS; minimum one-year materials and workmanship warranty.
Pricing: Provide list-price discounts for windshields, tempered glass, moldings, and gaskets; initial and additional chip repair prices; urethane price per kit; and regular and after-hours labor rates, including customer-supplied glass installation. Include travel, fuel, installation, and cleanup.
Sample quotes: Itemize windshield replacements for a 2025 Ford F-150, 2026 Chevy Tahoe, 2024 Kenworth T880, and 2025 Caterpillar 836 (customer-supplied windshield), plus repairs for one and two dime-sized chips.
Service term: Three years, with two optional one-year renewals; parts discount percentages remain fixed throughout the term.
XL Eagle