The original documents
Deadline: November 23, 2026
See the original on caleprocure.ca.gov
Bidding it yourself? Get the full package and submit on Cal eProcure before November 23, 2026.
What they need
- TermFebruary 6, 2027, through February 28, 2029.
- LanguagesCoverage for all 259 required languages across all four service types; provide per-minute rates by language and service.
- TelephoneOn-demand service 24/7 with capacity for approximately 1,000 simultaneous calls; average connection times of 59 seconds or less for the top 15 languages and three minutes or less for others. Dedicated toll-free number without PINs, plus free three-way and outbound calling. No minimum or connection fees; calls under one minute are not billable.
- VideoScheduled with five business days' notice through Teams, Zoom, or platforms requiring no downloads; bill actual minutes used.
- In-personStatewide coverage with five business days' notice; one-hour minimum, then half-hour increments. Include travel and all fees, with no weekend or holiday surcharge.
- Voice-overProfessional recordings from supplied translated scripts, including up to 10 rounds of minor adjustments; acknowledge requests within 24 hours and schedule within three business days.
- QualificationsAt least five years providing language services, qualified interpreters, HIPAA-compliant handling of confidential information, and monthly usage reports. Video and in-person cancellations with 24 hours' notice must be free.
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XL Eagle