Scope: Collect delinquent patient responsibility balances, manage patient outreach and payment plans up to 24 months, process payments, and escalate disputes.
Data integration: Receive and validate account files from an external billing vendor through secure CSV transfer, SFTP, or API; maintain connectivity.
Compliance: Arizona collection agency license or documented exemption; FDCPA, TCPA, and HIPAA compliance; signed BAA and encryption in transit and at rest.
Performance and reporting: Attempt contact on at least 80% of assigned accounts within 15 business days; provide daily reconciliation by 5:00 p.m. Arizona time, weekly and monthly reports, and scheduled remittances.
Service term: February 1, 2027–January 31, 2029, with three optional two-year extensions.
Pricing: Provide all-inclusive contingency rates for accounts aged 60–90, 90–100, and 180+ days, plus any setup or data integration fees.
XL Eagle