NAICS 561422: Telemarketing Bureaus and Other Contact Centers

Open government contracts under NAICS 561422

Nothing is open under NAICS 561422 today. New solicitations post every day; search all open contracts or check back.

What NAICS 561422 covers

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.

Not in this code

• Establishments primarily engaged in answering telephone calls and relaying messages are classified in U.S. Industry 561421, Telephone Answering Services.
• Establishments primarily engaged in wholesale or retail sales are classified in Sector 42, Wholesale Trade, or Sector 44-45, Retail Trade.
• Establishments primarily engaged in providing automated data processing services and computing infrastructure for call centers are classified in Industry 518210, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services.
• Establishments primarily engaged in providing restaurant meal and grocery order and delivery services (i.e., independent order and delivery services) are classified in Industry 492210, Local Messengers and Local Delivery.
• Establishments primarily engaged in organizing and conducting charitable fundraising campaigns on a contract or fee basis, that may include telephone solicitation services are classified in U.S. Industry 561499, All Other Business Support Services.
• Establishments primarily engaged in gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services are classified in Industry 541910, Marketing Research and Public Opinion Polling.

SBA size standard

A business is small under NAICS 561422 if it has no more than $25.5 million in average annual receipts (averaged over the last five completed fiscal years, including affiliates).

Source: SBA Table of Size Standards, effective 2023-03-17. Always check the size standard printed in the solicitation itself.

Questions about NAICS 561422

Related NAICS codes

• 561410 Document Preparation Services
• 561421 Telephone Answering Services
• 561431 Private Mail Centers
• 561439 Other Business Service Centers (including Copy Shops)
• 561440 Collection Agencies
• 561450 Credit Bureaus
• 561491 Repossession Services
• 561492 Court Reporting and Stenotype Services
• 561499 All Other Business Support Services

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