This bid is for website hosting, maintenance, accessibility, and support for four colleges serving Miami, Goodwell, Warner, Muskogee, Langston, Oklahoma City, Tulsa, and Ardmore, Oklahoma.
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What the job is
Website scope: Four sites with approximately 6,239 pages, 5,482 documents, and 2,587 images; migrate or rebuild while preserving URLs and SEO rankings. Existing content may be reduced.
Hosting and maintenance: Production, test, and pre-production environments; CMS and plugin updates; Google Analytics integration; RSS integration for Rave alerts.
Security: Annual penetration testing, vulnerability scanning, web application firewall, malware monitoring, and SSL certificate management.
Backup and recovery: Daily, weekly, and monthly backups with one-year retention; 24-hour recovery point and eight-hour recovery time objectives; annual recovery testing.
Accessibility: WCAG 2.1 AA compliance, ongoing monitoring, remediation reporting, annual assessment, and VPAT submission.
Support: 99.9% uptime; response times of one hour for critical outages, four hours for major issues, one business day for medium issues, and three business days for low-priority issues.
Quote: Three-year service term with an optional two-year renewal. Itemize licensing, implementation, training, maintenance, and support; include storage capacity, scaling costs, reporting, and an implementation schedule.
XL Eagle