Volume: 7,500 completed interviews annually with non-institutionalized adults age 18+, averaging 27 minutes each, collected throughout the year.
Annual interview mix: Estimated 1,115 English landline, 10 Spanish landline, 5,740 English cell phone, and 635 Spanish cell phone interviews.
Survey administration: CATI programming, sample management, callbacks, English and Spanish interviewing, translation of added questions, and up to three questionnaire versions.
Quality and deliverables: Data coding and cleaning using OneEdits, monitoring of 10% of interviews, verification callbacks for 5% of monthly completed interviews, monthly quality reports, and secure ASCII .dat files by the 25th of the following month.
Support: Trained interviewers, a respondent crisis protocol, and bilingual toll-free support from 9 a.m. to 9 p.m. Eastern, seven days weekly except New Year’s Day, Thanksgiving, and Christmas.
Pricing: Provide all-inclusive per-interview rates for each language and phone type for four years, plus separate rates for adding 1–5 questions and partial interviews. Partial interview reimbursement is capped at 15% of total interviews. All services and data storage must remain within the United States.
XL Eagle