Enrollment: Unbiased plan and primary care provider/dentist choice counseling, enrollment changes, automated plan assignments, and PACE enrollment support.
Member support: Toll-free call center and live chat, Monday–Friday, 7:00 a.m.–7:00 p.m. Central Time, excluding holidays, with call recording and IVR.
Technology: Secure, mobile-accessible enrollment portal, searchable provider directories, enrollment records, and electronic interfaces with existing eligibility and health plan systems.
Outreach: Print and mail enrollment packets and notices; provide English and Spanish materials, interpretation for all languages, and accessible formats.
Operations: Qualified staffing, HIPAA safeguards, quality assurance, grievance handling, and performance reporting; independence from Nebraska health plans and providers required.
Timing: Five-year initial term with one optional three-year renewal; enrollment operations and portal ready by October 1, 2027.
The basics
Due
October 21, 2026 3 days left
Where
Nebraska
Posted on
das.nebraska.gov
Solicitation
125920 O3
What the solicitation documents require
We read the solicitation documents for this bid (24 documents, 278 pages). Each item shows the file and page it came from. Check the original documents and any addenda before you bid.
Due date and time
Electronic solicitation opening is September 30, 2026 at 2:00 PM Central Time. Upload files by then, as no exceptions are made for technology issues. (Word, p. 11)
The cover page lists the opening date and time as October 21, 2026, 2:00 p.m., which conflicts with the Schedule of Events. (Word, p. 1)
How to submit
Submit responses through ShareFile using the solicitation submission link by the opening date and time. Do not submit files that need a password. (Word, p. 13)
Pre-bid meeting or site visit
A Solicitation Conference is held by Webex on September 22, 2026. The text does not say whether attendance is mandatory. (Word, p. 11)
Questions deadline
Email written questions to dhhs.rfpquestions@nebraska.gov by September 16, 2026. (Word, p. 11)
Bonds
The awarded bidder must supply a performance bond from a surety authorized in Nebraska, payable to the State of Nebraska and valid for the life of the contract including renewals. (Word, p. 20)
Insurance
Commercial general liability: $2,000,000 general aggregate, $2,000,000 products/completed operations, $1,000,000 per occurrence, $10,000 medical payments, $300,000 fire damage. (Word, p. 26)
Workers' compensation at statutory limits, with employers liability of $500K/$500K/$500K. (Word, p. 26)
Commercial auto liability of $1,000,000 combined single limit, including owned, hired and non-owned autos. (Word, p. 26)
Umbrella/excess liability of $5,000,000 per occurrence over primary insurance. (Word, p. 26)
Professional liability: medical malpractice within the Nebraska cap, and errors and omissions of $1,000,000 per claim/aggregate. (Word, p. 26)
Commercial crime/employee dishonesty of $1,000,000 and cyber liability of $5,000,000. The State of Nebraska must be named additional insured on general and auto liability. (Word, p. 26)
Pricing format
If an extended price has a math error, the unit price governs. (Word, p. 14)
Scope highlights
Provide, implement and run an enrollment process with unbiased choice counseling and member materials so members can choose an MCO and PCP/PCD. (Word, p. 32)
XL Eagle