This bid is to staff and operate a diligent search service center supporting cases throughout Illinois, United States. Services and data hosting must remain within the contiguous United States.
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You send a priceOne number, before November 17, 2026.
We bid itXL Eagle submits the bid as the main contractor.
You do the workIf it is awarded, you do the job as our subcontractor.
Scope: Electronic searches for missing parents, siblings, relatives, and family placement connections, including consultation, search certifications, and up to five addressed letters per search.
Estimated annual volume: 1,800 quick searches, 20,800 standard searches, 1,300 relative/other searches, and 23,800 family finding searches; volumes are not guaranteed.
Coverage: Monday–Friday, 8:30 a.m.–5:00 p.m. Central Time, excluding designated holidays; after-hours emergency response within one hour. Quick searches require results within two business hours; other searches within 24 business hours.
Staffing and databases: Full-time project manager, assistant project manager, engagement director, technical staff, and search operators, plus administrative support. Include required degree and experience qualifications and commercial database subscriptions, including LexisNexis, Microbilt, and Westlaw.
Technology: Develop, host, and maintain a secure portal with intranet integration, automated results and notifications, reporting, and 99.5% monthly uptime. Include encryption, access controls, backups, security testing, and SOC 2 Type I and Type II audits.
Term and implementation: Ten-year service term; portal operational within 60 calendar days, including historical data migration and at least 30 days of parallel operations.
XL Eagle